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Orders and payment

The Arcte Fashion Brands e-shop accepts payment via PayPal, Credit Card and bank transfer. You may select from these payment methods at the end of the order process.
All types of payment will be remitted to Zerogrey S.r.l. a socio unico, who manages the online sales operations of the Arcte Fashion Brands e-shop.
At no time is Zerogrey Srl able to accept cash payments, either directly or sent via mail. For any requests, questions or feedback, please contact our Customer Service team.

Please note: This online shop operates from the European Union and, as such, all transactions are ultimately made in Euro (unless otherwise displayed). If you are paying using another currency, the currency conversion will be based on that day's exchange rate. There is no extra cost for currency conversion.


PayPal

PayPal permits any company or individual consumer who has an email address to send and receive payments in a safe, secure manner. Clicking the "Pay with Paypal" link will take you to PayPal's secure website. Once there, if you already have a PayPal account, you can simply proceed to authorize your payment.
If you do not have a PayPal account, you can register for free and securely enter your credit card information (prepaid cards are also accepted). You will then be able to send order payments to Zerogrey Srl with the simple click of your mouse.
You can also use your current bank account to apply funds to your PayPal account, from which you can subsequently make payments.
The usage of PayPal as an online payment tool is free.


Credit Card

You can pay at the Arcte Fashion Brands e-shop using credit cards, including Visa, MasterCard, American Express, Diners Club, JCB, Laser Card and Maestro.
The payment occurs over a secure server (SSL) with a 128-bit encryption key. Over this secure system, your credit card information is sent directly to the applicable banking authority over a secured, encrypted connection.
No individual within Zerogrey Srl, at the Arcte Fashion Brands e-shop or over the Internet has access to your credit card information at the moment of purchase or at any time.
Your secure transaction will appear on your bank statement accompanied by the description 'Zerogrey Srl' or 'ZerogreyWeb' or 'ZerogreyMaster'. The total amount spent will be debited from your account immediately and the Zerogrey Srl Customer Service team will process the order.
Orders paid using credit cards are processed faster than those paid via the alternative accepted payment methods because communication of the payment to Zerogrey Srl is instantaneous.


Bank Transfers

You have the option of paying for your purchases using a Bank Transfer. To make a Bank Transfer, please follow these steps:
Step One:
Select Pay by Bank Transfer.
Step Two:
Take note of the on-screen instructions for completing the payment. You will be given our IBAN and BIC/SWIFT bank details.
Step Three:
Contact your bank and arrange payment to the bank account given.

IMPORTANT: Ensure to include the "payment reference number" in the description or reference field of your bank's specific transfer form.

Your order will be processed once payment has been received. This usually takes an average of 3 business days although this may take as long as 10 business days. As banking delays are beyond Zerogrey's control, we are unable to reserve stock during this period. If you require a faster service, please pay by Credit Card or another immediate payment method.

Customers are required to pay all banking costs related to their bank transfer. Failure to do so will result in refusal of payment and shipping delays.

Moneybookers


Moneybookers is one of Europe's largest online payment systems and among the world's leading eWallet providers with over 12 million account holders. The simple eWallet enables any customer to make online payments conveniently and securely without revealing personal financial data. If you don't have a Moneybookers account yet, please sign up via www.moneybookers.com or simply select this payment method on the checkout page, create a password and your new account will be registered automatically when the payment is complete.