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Shipping and delivery information

In order to ensure prompt and timely delivery to our valued customers, the Arcte Fashion Brands e-boutique partners with the best express delivery services available. Delivery services are selected according to the destination of your shipment, as well as the type of product(s) being shipped.
At the bottom of this page, you will find a list of countries to which the Arcte Fashion Brands e-boutique sends and an estimated cost of shipment to each.
The cost of shipment will be listed in your Shopping Cart and will be added to the total cost of your order on the Checkout screen.
The total amount will be charged to you upon your confirmation of payment.

Order processing:
Orders are processed between 9am and 5pm GMT Monday to Friday. Orders placed after 5pm on Friday evening will be processed the following Monday.
- Products listed in the Arcte Fashion Brands e-boutique as "In Stock", "High" or "Low" will be processed and sent within 1 or 2 working days from the receipt of your payment by Zerogrey Srl.
- "Availability: Low" simply means that the product is in stock but that the customer should purchase the product quickly as it may sell out soon. It will be sent within 1 or 2 working days.
- In the event that products are listed as "Availability: On Request", they will be sent within 3 consecutive working days following their receipt in Zerogrey Srl's warehouse(s). Please note that it can therefore take up to several weeks to ship "On Request" items.
- In the event that one or more of the products are not available, e.g. if the availability conflicts with that listed on the Arcte Fashion Brands e-boutique website or if a late shipment is required for any reason, Zerogrey Srl will contact you via email in order to communicate this information.
- Please be aware that first-time buyers may encounter processing delays due to necessary identity and information clarification.

Reviewing your order:
In order to review and verify the information relating to your order, please log in to your account on this website and click on "My Orders" (visible on all pages of the e-boutique). On the "My Orders" page, click your order number to view your order details.

Tracking your order:
In order to follow the initial progress of your order through our system, you can view its "Status" beside each order number in "My Orders". Once the package is sent, you will receive a tracking number. You can enter this number on the courier's homepage to track the real-time shipping status of your order from initial shipment to arrival.

Shipping times:
- In general, shipments in Italy are delivered within 24 to 48 hours from the time of sending.
- Shipments to the rest of the European Union take approximately two-three days.
- Shipments to the rest of the world take approximately four-five working days (not accounting for customs delays, which are discussed below).
For any requests, questions or feedback, please contact our Customer Service team.

Taxes and international customs duties

Inside the European Union:
There are no additional custom fees or duties on products shipped to countries within the European Union. Customers will not have to pay anything extra on receipt of their products.

Outside the European Union:
Shipments to destinations outside the European Union are exempt from Italian Value Added Tax. However, they may be subject to import taxes or customs duties that will be determined when the package reaches its country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the shipping service or to the proper governing authorities.

N.B: Shipping to the United States of America
As above, products shipped to the USA are subject to custom fees and import duties. The receiver of the package is responsible for paying these fees. Also, US customs require that the receiver provides a social security number or Non US Citizen Import Number - CBP Customs Border Protection Assigned Number. Please note that orders over 250 dollars may experience slight delays in US customs.

Failure to clear customs:
The onus is on the customer to ensure that their package clears customs by providing customs with all the necessary information and/or fees. If your package does not clear customs, it will be returned to our warehouse. See our Return Policy for more information.

Countries and shipping cost

Below please find the list of countries which the Arcte Fashion Brands e-shop is currently able to ship to. The displayed shipping costs change in accordance with the actual weight of your shopping cart. The final shipping cost will be displayed in your cart.

Afghanistan - EUR 44.89
Albania - EUR 37.80
Algeria - EUR 31.68
American Samoa - EUR 44.89
Andorra - EUR 19.16
Angola - EUR 44.89
Anguilla - EUR 29.38
Antigua And Barbuda - EUR 36.00
Argentina - EUR 36.00
Armenia - EUR 46.00
Aruba - EUR 36.00
Australia - EUR 29.77
Austria - EUR 8.97
Azerbaijan - EUR 24.40
Bahamas - EUR 29.38
Bahrain - EUR 31.68
Bangladesh - EUR 36.00
Barbados - EUR 36.00
Belarus - EUR 37.80
Belgium - EUR 16.00
Belize - EUR 29.38
Benin - EUR 44.89
Bermuda - EUR 29.38
Bhutan - EUR 46.00
Bolivia - EUR 32.62
Bosnia And Herzegovina - EUR 46.00
Botswana - EUR 44.89
Brazil - EUR 36.00
Brunei Darussalam - EUR 26.08
Bulgaria - EUR 26.00
Burkina Faso - EUR 37.80
Burundi - EUR 46.00
Cambodia - EUR 46.00
Cameroon - EUR 37.41
Canada - EUR 27.00
Canary Islands - EUR 19.16
Cape Verde - EUR 44.89
Cayman Islands - EUR 36.00
Central African Republic - EUR 46.00
Chad - EUR 37.80
Chile - EUR 32.62
China - EUR 28.87
Colombia - EUR 32.62
Comoros - EUR 37.80
Congo - EUR 46.00
Congo, The Democratic Republic Of The - EUR 46.00
Cook Islands - EUR 37.41
Costa Rica - EUR 36.00
Cote D'ivoire - EUR 44.89
Croatia - EUR 26.76
Cuba - EUR 46.00
Cyprus - EUR 10.57
Czech Republic - EUR 13.54
Denmark - EUR 12.29
Djibouti - EUR 37.80
Dominica - EUR 36.00
Dominican Republic - EUR 29.38
Ecuador - EUR 29.38
Egypt - EUR 31.68
El Salvador - EUR 36.00
Equatorial Guinea - EUR 46.00
Eritrea - EUR 37.80
Estonia - EUR 13.42
Ethiopia - EUR 44.89
Falkland Islands (malvinas) - EUR 29.38
Faroe Islands - EUR 13.32
Fiji - EUR 44.89
Finland - EUR 9.73
France - EUR 8.97
French Guiana - EUR 36.00
French Polynesia - EUR 44.89
Gabon - EUR 46.00
Gambia - EUR 46.00
Georgia - EUR 24.40
Germany - EUR 16.00
Ghana - EUR 37.80
Gibraltar - EUR 14.11
Greece - EUR 16.00
Greenland - EUR 12.29
Grenada - EUR 36.00
Guadeloupe - EUR 36.00
Guam - EUR 29.38
Guatemala - EUR 32.62
Guernsey - EUR 26.00
Guinea - EUR 46.00
Guinea-bissau - EUR 46.00
Guyana - EUR 36.00
Haiti - EUR 36.00
Honduras - EUR 32.62
Hong Kong - EUR 29.38
Hungary - EUR 13.47
Iceland - EUR 19.16
India - EUR 31.68
Indonesia - EUR 36.00
Iran, Islamic Republic Of - EUR 46.00
Iraq - EUR 37.41
Ireland - EUR 12.29
Israel - EUR 37.41
Italy - EUR 5.99
Jamaica - EUR 36.00
Japan - EUR 29.77
Jersey - EUR 26.00
Jordan - EUR 46.00
Kazakhstan - EUR 37.80
Kenya - EUR 46.00
Kiribati - EUR 37.41
Korea, Democratic People's Republic Of - EUR 29.38
Korea, Republic Of - EUR 29.38
Kosovo - EUR 24.40
Kuwait - EUR 36.00
Kyrgyzstan - EUR 44.89
Lao People's Democratic Republic - EUR 37.41
Latvia - EUR 13.54
Lebanon - EUR 31.68
Lesotho - EUR 44.89
Liberia - EUR 46.00
Libyan Arab Jamahiriya - EUR 46.00
Liechtenstein - EUR 17.51
Lithuania - EUR 13.54
Luxembourg - EUR 7.20
Macao - EUR 36.00
Macedonia, Republic Of - EUR 46.00
Madagascar - EUR 37.80
Malawi - EUR 37.80
Malaysia - EUR 36.00
Maldives - EUR 44.89
Mali - EUR 46.00
Malta - EUR 10.57
Marshall Islands - EUR 46.00
Martinique - EUR 29.38
Mauritania - EUR 46.00
Mauritius - EUR 46.00
Mayotte - EUR 37.80
Mexico - EUR 29.77
Micronesia, Federated States Of - EUR 44.89
Moldova, Republic Of - EUR 24.40
Monaco - EUR 6.66
Mongolia - EUR 37.80
Montenegro - EUR 46.00
Montserrat - EUR 36.00
Morocco - EUR 46.00
Mozambique - EUR 37.80
Myanmar - EUR 36.00
Namibia - EUR 37.80
Nauru - EUR 44.89
Nepal - EUR 37.41
Netherlands - EUR 9.73
New Caledonia - EUR 29.38
New Zealand - EUR 29.77
Nicaragua - EUR 46.00
Niger - EUR 46.00
Nigeria - EUR 46.00
Niue - EUR 44.89
Northern Mariana Islands - EUR 37.41
Norway - EUR 13.32
Oman - EUR 31.68
Pakistan - EUR 36.00
Palau - EUR 44.89
Palestinian Territory, Occupied - EUR 31.68
Panama - EUR 36.00
Papua New Guinea - EUR 46.00
Paraguay - EUR 32.62
Peru - EUR 29.38
Philippines - EUR 36.00
Poland - EUR 13.47
Portugal - EUR 12.29
Puerto Rico - EUR 36.00
Qatar - EUR 31.68
Romania - EUR 13.47
Russian Federation - EUR 26.76
Rwanda - EUR 46.00
Saint Barthélemy - EUR 29.38
Saint Kitts And Nevis - EUR 32.62
Saint Lucia - EUR 36.00
Saint Martin - EUR 29.38
Saint Vincent And The Grenadines - EUR 36.00
Samoa - EUR 36.00
San Marino - EUR 100.00
Sao Tome And Principe - EUR 29.38
Saudi Arabia - EUR 29.38
Senegal - EUR 44.89
Serbia - EUR 19.16
Seychelles - EUR 46.00
Sierra Leone - EUR 37.80
Singapore - EUR 26.08
Slovakia - EUR 13.54
Slovenia - EUR 13.54
Solomon Islands - EUR 37.41
Somalia - EUR 44.89
South Africa - EUR 36.00
Spain - EUR 7.20
Sri Lanka - EUR 26.08
Sudan - EUR 44.89
Suriname - EUR 36.00
Swaziland - EUR 46.00
Sweden - EUR 9.73
Switzerland - EUR 14.11
Syrian Arab Republic - EUR 46.00
Taiwan, Republic Of China - EUR 29.77
Tajikistan - EUR 37.80
Tanzania, United Republic Of - EUR 37.80
Thailand - EUR 29.77
Timor-leste - EUR 46.00
Togo - EUR 44.89
Tonga - EUR 44.89
Trinidad And Tobago - EUR 32.62
Tunisia - EUR 46.00
Turkey - EUR 13.32
Turkmenistan - EUR 44.89
Turks And Caicos Islands - EUR 37.41
Tuvalu - EUR 46.00
Uganda - EUR 37.80
Ukraine - EUR 37.80
United Arab Emirates - EUR 36.00
United Kingdom - EUR 9.73
United States - EUR 27.00
Uruguay - EUR 36.00
Uzbekistan - EUR 44.89
Vanuatu - EUR 44.89
Venezuela - EUR 36.00
Viet Nam - EUR 46.00
Virgin Islands, British - EUR 29.38
Virgin Islands, U.s. - EUR 29.38
Wallis And Futuna - EUR 44.89
Yemen - EUR 31.68
Zambia - EUR 46.00
Zimbabwe - EUR 37.80